Complaints & Suggestions
If you have any complaints about the service we provide please contact our Practice Manager, Mrs Carol Christie.
If your complaint is of a clinical nature and you would prefer to speak to a doctor, the designated GP dealing with the complaints procedure is Dr J E Brodie.
The Practice has a complaints procedure in place which follows the National guidelines. An additional leaflet on this procedure can be provided on request.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Scottish Public Services Ombudsman either by using the contact forms available on their website or by telephoning them directly - (SPSO). tel: 0800 377 7330