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Welcome to
TILLICOULTRY MEDICAL PRACTICE

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Appointments & Enquiries: 01259 750531
District Nurses: 01259 752261
Health Visitors: 01259 750350

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Surgery Closures

Public & Local NHS Holidays 2022/23
Monday 30th May 2022
Friday 3rd June 2022 additional PH QUEENS JUBILEE
Monday 12th September 2022 
Monday 10 October 2022
Monday 26 & Tuesday 27 December 2022
Monday 2 & Tuesday 3 January 2023

CREATE 2022 (staff training) - doors close at 12.30pm

No dates available at present.

For urgent medical care when the Practice is closed please telephone 111 or follow the link for useful self-help guides on NHS Inform https://www.nhsinform.scot/self-help-guides.

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CORONAVIRUS GUIDANCE

From 1 May, most people no longer need to take a coronavirus test and should follow guidance on staying at home if unwell.

Testing remains available to specific groups in order to protect highest risk settings and support clinical care.

Coronavirus, and other respiratory infections such as flu, can spread easily and cause serious illness in some people. Vaccinations are very effective at preventing serious illness from coronavirus. But there's still a chance you might catch coronavirus, or another respiratory infection, and pass it on to other people. Follow the link below for further information.

https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19/coronavirus-covid-19

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Appointment System 

Routine 15 minute GP appointments are now released one week in advance, there are a mixture of Face to Face and Telephone Consultations available to book. Routine Advanced Nurse Practitioner appointments are also available to book one week in advance.
When calling for an appointment a member of our team will ask you to give them a little information about your problem, this is to ensure that you are directed and appointed to the person or service that will be most suitable to help you. This information is entirely confidential.
For urgent symptoms that cannot wait for the next routine appointment, you can be added to the daily telephone triage list, this is run by our Advanced Nurse Practitioners. To allow our GPS and Nurses to see more of our patients Face to Face, we have had to stop the all-day triage list and limit the amount of triage available, please if possible try to call before 10.30am.
If attending the Practice please continue to wear a mask.
We would like to take the opportunity to thank our patients for their continued support over the last two years.

 An explanation of Receptionist signposting

Your NHS now offers lots of community services and self-care options that you can access without needing to see your GP first.

When you request an appointment at your surgery, one of our receptionist team will ask you the reason why you are calling.  If you tell us the reason for your call, the receptionist might be able to give you information about services or self-care options that you could access for your symptoms – for example the minor ailments service at your local pharmacy,  NHS Pharmacy First Service for further information and offer guidance for patients. 

You do not have to say what your symptoms are if you don’t want to, but if you do it might get you the help and information that you need more easily and quickly.

 * Receptionists are NOT trying to be doctors or make medical assessments and they are duty bound to respect your confidentiality, in exactly the same way the GPs are.*  

This way, when you really do need to see a GP, there will be a free appointment for you and the GP will have more time to spend with you. 

We very much hope that this system will make the best use of the services available both at the Practice and in the wider community.

For further information, please see the NHS inform website –

https://www.nhsinform.scot/

Please remember the GP is not an EMERGENCY SERVICE


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PRESCRIPTIONS
We cannot issue extra or early medication as the supply chain will not cope. Routine prescriptions will all be sent to your usual pharmacy unless otherwise agreed. Please tell the receptionist when you request your prescription which pharmacy you would like your prescription sent to, they require 3 days to dispense the medication. Arrangements for clinically urgent prescriptions will be discussed on an individual basis.

It is with heavy hearts that we put these changes into place and we understand that this is a significant change to the way you access care from us. We are lucky to have such a compassionate and responsible community. We believe that with your support and understanding through this unprecedented time we will be able to keep the practice running and support you. We will keep you updated with any further changes.

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NEAR ME VIDEO CONSULTATIONS
We are using video consultations in some cases during the Covid 19 pandemic.  THE USE OF THIS FACILITY IS BY PRIOR ARRANGEMENT ONLY.  Patients who require medical advice (that does not include symptoms of Covid 19) should phone the practice first. Further information on the service is available at https://www.nearme.scot/    The link to our waiting room is 

https://nhsattend.vc/fv-tilicoultry

 

Near Me

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PATIENT EMAIL
If you have been asked by a clinician or member of staff to email photographs or information please use this email address fv.tmppatients@nhs.scot

This facility must not be used unless you have had a telephone consultation with a clinician or spoken with a member of staff. Prescriptions received in this mailbox will not be processed.

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Health Services


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SPIRE (Scottish Primary Care Information Resource)
NHSScotland is improving the way it uses information from GP patient records. SPIRE  is a service that will allow small amounts of information from GP practice records to be used to help doctors’ surgeries, NHSScotland and the Scottish Government to improve care and plan services, and to help researchers to learn more from patient information held at GP practices. 

A new campaign is underway to inform patients across Scotland of the benefits of the service, and the confidential and secure way in which GP patient records will be used to help plan and improve health care services.

You have a choice about your patient record being used in this way. To find out more go to spire.scot or call NHS Inform on 0800 22 44 88.

If you decide you would like to opt-out the form is available from reception.

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NOROVIRUS
Norovirus causes diarrhoea and vomiting and is one of the most common stomach bugs in the UK. It's also called the "winter vomiting bug" because it's more common in winter, although you can catch it at any time of the year. It can be very unpleasant but it usually clears up by itself in a few days. You can normally look after yourself or your child at home. Try to avoid going to your GP, as norovirus can spread to others very easily. Call your GP or NHS 111 if you're concerned or need any advice.

For full details of the symptoms of Norovirus and what to do visit
https://www.nhsinform.scot/illnesses-and-conditions/infections/norovirus

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(Site updated 20/06/2022)
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