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Welcome to
TILLICOULTRY MEDICAL PRACTICE

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Appointments & Enquiries: 01259 750531
District Nurses: 01259 752261
Health Visitors: 01259 750350

The Practice would like to announce the retirement of Dr Andreas Kolle as from the 31st December 2021.

We would like to take this opportunity to thank Dr Kolle for all his years of service and dedication he has shown our patients, since he started at the Practice 21 years ago.

It has been the greatest pleasure to work alongside him and he will be missed by patients and all his colleagues.

You will find many useful self-help guides on NHS Inform https://www.nhsinform.scot/self-help-guides.



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The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as hospitality and shops. This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid 19.   

The following rules still apply in General Practice: 

wearing of face coverings by patients and the public (unless you are exempt)

physical distancing of 1 metre in waiting rooms

contact the practice by telephone in the first instance 01259 750531

wearing of PPE by staff

screening of all patients for Covid 19 symptoms

Please support the practice team by complying with this guidance.

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Health Centres and Medical Practices across the UK are dealing with an increase in enquiries due to Coronavirus. The increased workload during this rapidly evolving situation puts increased pressure on the services and staff members. We are working very hard to ensure we offer up to date advice.

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COVID -19 Vaccine Information
NHS Inform vaccine information

Coronavirus Vaccination Record
Please do not contact your GP Practice to ask for a Covid vaccination passport or status certificate – we will not be able to provide any standard document. To get record of your coronavirus vaccination please go to NHS Inform Vaccination Status

CORONAVIRUS GUIDANCE
If you are experiencing a high temperature, new continuous cough, loss or change to your sense of smell or taste, even if these symptoms are mild, please self isolate and obtain further guidance. Latest coronavirus (COVID-19) guidance from NHS Scotland and the Scottish Government, including physical distancing measures and advice for infected households.

Please do not come in to the Practice.   Fit note (sick lines) are not required for the first 7 days. If you have been advised to certify after 7 days please follow this link https://111.nhs.uk/isolation-note 

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GUIDE TO GP SERVICES
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please click on this video link containing information regarding GP services during the pandemic.

The Practice appointment system has changed  

If you feel that your symptoms can be managed by a telephone or video consultation, you can now book a time slot up to a week in advance, please ask our receptionists for this option when you telephone. If you need an urgent on the day consultation you will be  added to the telephone triage list and you will be called back by one of our clinicians the same day, if a further face to face appointment is required this will be arranged by the clinician.  You should not attend for an appointment if you have any symptoms of Coronavirus. Please can you attend the Practice alone unless you are bringing a child or require assistance. We kindly request that all patients attending the Practice for appointments wear a face covering.

Booking an appointment – An explanation of Receptionist signposting

Your NHS now offers lots of community services and self-care options that you can access without needing to see your GP first.

When you request an appointment at your surgery, one of our receptionist team will ask you the reason why you are calling.  If you tell us the reason for your call, the receptionist might be able to give you information about services or self-care options that you could access for your symptoms – for example the minor ailments service at your local pharmacy,  NHS Pharmacy First Service for further information and offer guidance for patients. 

You do not have to say what your symptoms are if you don’t want to, but if you do it might get you the help and information that you need more easily and quickly.

 * Receptionists are NOT trying to be doctors or make medical assessments and they are duty bound to respect your confidentiality, in exactly the same way the GPs are.*  

This way, when you really do need to see a GP, there will be a free appointment for you and the GP will have more time to spend with you. 

We very much hope that this system will make the best use of the services available both at the Practice and in the wider community.

For further information, please see the NHS inform website –

https://www.nhsinform.scot/

Please remember the GP is not an EMERGENCY SERVICE


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PRESCRIPTIONS
We cannot issue extra or early medication as the supply chain will not cope. Routine prescriptions will all be sent to your usual pharmacy unless otherwise agreed. Please tell the receptionist when you request your prescription which pharmacy you would like your prescription sent to, they require 3 days to dispense the medication. Arrangements for clinically urgent prescriptions will be discussed on an individual basis.

It is with heavy hearts that we put these changes into place and we understand that this is a significant change to the way you access care from us. We are lucky to have such a compassionate and responsible community. We believe that with your support and understanding through this unprecedented time we will be able to keep the practice running and support you. We will keep you updated with any further changes.

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NEAR ME VIDEO CONSULTATIONS
We are using video consultations in some cases during the Covid 19 pandemic.  THE USE OF THIS FACILITY IS BY PRIOR ARRANGEMENT ONLY.  Patients who require medical advice (that does not include symptoms of Covid 19) should phone the practice first. Further information on the service is available at https://www.nearme.scot/    The link to our waiting room is 

https://nhsattend.vc/fv-tilicoultry

 

Near Me

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PATIENT EMAIL
If you have been asked by a clinician or member of staff to email photographs or information please use this email address fv.tmppatients@nhs.scot

This facility must not be used unless you have had a telephone consultation with a clinician or spoken with a member of staff. Prescriptions received in this mailbox will not be processed.

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Health Services


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SPIRE (Scottish Primary Care Information Resource)
NHSScotland is improving the way it uses information from GP patient records. SPIRE  is a service that will allow small amounts of information from GP practice records to be used to help doctors’ surgeries, NHSScotland and the Scottish Government to improve care and plan services, and to help researchers to learn more from patient information held at GP practices. 

A new campaign is underway to inform patients across Scotland of the benefits of the service, and the confidential and secure way in which GP patient records will be used to help plan and improve health care services.

You have a choice about your patient record being used in this way. To find out more go to spire.scot or call NHS Inform on 0800 22 44 88.

If you decide you would like to opt-out the form is available from reception.

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NOROVIRUS
Norovirus causes diarrhoea and vomiting and is one of the most common stomach bugs in the UK. It's also called the "winter vomiting bug" because it's more common in winter, although you can catch it at any time of the year. It can be very unpleasant but it usually clears up by itself in a few days. You can normally look after yourself or your child at home. Try to avoid going to your GP, as norovirus can spread to others very easily. Call your GP or NHS 111 if you're concerned or need any advice.

For full details of the symptoms of Norovirus and what to do visit
https://www.nhsinform.scot/illnesses-and-conditions/infections/norovirus

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Surgery Closures

Public & Local NHS Holidays 2021/22
Good Friday 2 April 2021 & Easter Monday 5 April 2021
Monday 3 May 2021
Monday 7 June 2021
Monday 6 September 2021
Monday 11 October 2021
Monday 27 & Tuesday 28 December 2021
Monday 3 & Tuesday 4 January 2022

CREATE 2021 (staff training) - doors close at 12.30pm

No dates available at present.

(Site updated 23/11/2021)
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