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Welcome to
TILLICOULTRY MEDICAL PRACTICE

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Appointments & Enquiries: 01259 750531
District Nurses: 01259 752261
Health Visitors: 01259 750350
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Health Centres and Medical Practices across the UK are dealing with an increase in enquiries due to Coronavirus. 

The increased workload during this rapidly evolving situation puts increased pressure on the services and staff members.

We are working very hard to ensure we offer up to date advice.

If you are experiencing a high temperature, new continuous cough, loss or change to your sense of smell or taste, even if these symptoms are mild, please self isolate and obtain further guidance.  Please do not come in to the Practice. Advice is available via the NHS Inform website www.nhsinform.scot  where you will also find information on testing.  Alternatively, you can call NHS24 on 111 for advice and assessment. Fit note (sick lines) are not required for the first 7 days. If you have been advised to certify after 7 days please follow this link https://111.nhs.uk/isolation-note 
  
The Practice appointment system has changed.  All telephone calls to the Practice are triaged by a Clinician.  If a consultation is required this will be arranged.  You should not attend for an appointment if you have any symptoms of Coronavirus. Please can you attend the Practice alone unless you are bringing a child or require assistance. We request that all patients attending the Practice for appointments wear a face covering.  

PRESCRIPTIONS

We cannot issue extra or early medication as the supply chain will not cope. Routine prescriptions will all be sent to your usual pharmacy unless otherwise agreed. Please tell the receptionist when you request your prescription which pharmacy you would like your prescription sent to, they require 3 days to dispense the medication. Arrangements for clinically urgent prescriptions will be discussed on an individual basis.

It is with heavy hearts that we put these changes into place and we understand that this is a significant change to the way you access care from us. We are lucky to have such a compassionate and responsible community. We believe that with your support and understanding through this unprecedented time we will be able to keep the practice running and support you. We will keep you updated with any further changes.

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Near Me Video Consultations
We are using video consultations in some cases during the Covid 19 pandemic.  THE USE OF THIS FACILITY IS BY PRIOR ARRANGEMENT ONLY.  Patients who require medical advice (that does not include symptoms of Covid 19) should phone the practice first. Further information on the service is available at https://www.nearme.scot/    The link to our waiting room is 

https://nhsattend.vc/fv-tilicoultry

 

Near Me

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Patient Email
If you have been asked by a clinician or member of staff to email photographs or information please use this email address FV-UHB.TMPPatients@nhs.net
This facility must not be used unless you have had a telephone consultation with a clinician or spoken with a member of staff.
Prescriptions received in this mailbox will not be processed.

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Where to go

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Health Services

Practice privacy notice

Tillicoultry Medical Practice has a legal duty to explain how we use any personal information we collect about you, as a registered patient at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format.

What information do we collect about you?
We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.

How we will use your information
Your data is collected for the purpose of providing direct patient care; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest. The practice may be requested to support research; however, we will always gain your consent before sharing your information with medical research databases when the law allows.

Sometimes the NHS also uses relevant information about your health to help improve NHS services and public health in Scotland – for example, to find out how many people have a particular illness or disease. If so, information that identifies you is removed if possible. If the NHS uses information that does identify you (for example, to include it in a disease register), they must explain how and why your information will be used.

Processing your information in this way and obtaining your consent ensures that we comply with Articles 6(1)(c), 6(1)(e) and 9(2)(h) of the Data Protection Act 2018. 

Maintaining confidentiality and accessing your records
We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the Date Protection Act 2018, the NHSScotland Code of Practice, as well as guidance issued by the Information Commissioner’s Office (ICO). You have a right to access the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please ask at reception for a SAR form and you will be given further information. Furthermore, should you identify any inaccuracies, you have a right to have the inaccurate data corrected.

Risk stratification
Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including Tillicoultry Medical Practice this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.

Invoice validation
Your information may be shared if you have received treatment to determine which health board is responsible for paying for your treatment. This information may include your name, address and treatment date. All of this information is held securely and confidentially; it will not be used for any other purpose or shared with any third parties.

Opt-outs
You have a right to object to your information being shared. Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by writing to NSS, preventing your information from being shared outside this practice.

Retention periods
In accordance with the Records Management NHS Codes of Practice (Scotland), your healthcare records will be retained for the duration of your life and for 3 years after your death.

What to do if you have any questions
Should you have any questions about our privacy policy or the information we hold about you, you can:

    1 Contact the practice’s data controller via email at FV-UHB.gp.25544tillicli@nhs.net GP practices are data controllers for the data they hold about their patients
   2 Write to the data controller at Tillicoultry Medical Practice, Park Street, Tillicoultry, Clackmannanshire FK13 6AG
   3 Ask to speak to the practice manager Carol Christie

The Data Protection Officer (DPO) for Tillicoultry Medical Practice is Deirdre Coyle, Head of Information Governance and she is based at Forth Valley Health Board.

Complaints
In the unlikely event that you are unhappy with any element of our data-processing methods, you have the right to lodge a complaint with the ICO. For further details, visit ico.org.uk and select ‘Raising a concern’.

Changes to our privacy policy
We regularly review our privacy policy and any updates will be published on our website, on our Reception Screen and on posters to reflect the changes. This policy is to be reviewed May 2019. 

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SPIRE (Scottish Primary Care Information Resource)
NHSScotland is improving the way it uses information from GP patient records. SPIRE  is a service that will allow small amounts of information from GP practice records to be used to help doctors’ surgeries, NHSScotland and the Scottish Government to improve care and plan services, and to help researchers to learn more from patient information held at GP practices. 

A new campaign is underway to inform patients across Scotland of the benefits of the service, and the confidential and secure way in which GP patient records will be used to help plan and improve health care services.

You have a choice about your patient record being used in this way. To find out more go to spire.scot or call NHS Inform on 0800 22 44 88.

If you decide you would like to opt-out the form is available from reception.

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NOROVIRUS
Norovirus causes diarrhoea and vomiting and is one of the most common stomach bugs in the UK. It's also called the "winter vomiting bug" because it's more common in winter, although you can catch it at any time of the year. It can be very unpleasant but it usually clears up by itself in a few days. You can normally look after yourself or your child at home. Try to avoid going to your GP, as norovirus can spread to others very easily. Call your GP or NHS 111 if you're concerned or need any advice.

For full details of the symptoms of Norovirus and what to do visit
https://www.nhsinform.scot/illnesses-and-conditions/infections/norovirus

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Surgery Closures

Public & Local NHS Holidays 2020/21
Surgery will be OPEN Good Friday & Easter Monday 
Monday 4 May 
Monday 8 June
Monday 7 September
Monday 12 October
Friday 25 & Monday 28 December
Friday 1 & Monday 4 January 2020


CREATE 2020 (staff training) - doors close at 12.30pm

No dates available at present.

(Site updated 08/07/2020)
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