Noticeboard

GP Shortage & Change to Routine Appointments
At present the practice has a shortage of GPs and while we are trying to address this we would appreciate your patience.

SPIRE (Scottish Primary Care Information Resource)
The way information from GP patient records is used to help plan health and care services in Scotland is improving – to find out more about what this means for you, visit spire.scot or call NHS Inform on 0800 22 44 88.

Wasted Medicines
Wasted medicines cost NHS Forth Valley approximately £1.2 million every year. THINK before you order repeat medicines; CHECK what medicine you already have; ORDER only what you need.

MJOG
To benefit from this new automated text messaging service please provide us with your mobile telephone number.

Missed Appointments
If you can't attend an appointment PLEASE CANCEL IT.

Patient Participation Group/Suggestions
Do you have any ideas or suggestions? If so, please contact reception or click on Contact Details above and follow the link.

Internet Appointments
Contact reception for details. Repeat prescriptions can be ordered via this service.

Order Repeat Prescriptions Online
Order via Internet Appointments. 

Telephone Numbers
Keep your contact details up to date by notifying the practice of any change of telephone numbers.

Docmail

We will sometimes us a mailing company called Docmail to handle mailings to patients. Typically this is for mailings such as the invitations to attend clinics where it is difficult to accommodate the administrative work involved without affecting our ability to serve patients.

This is permissible under guidance from both the Information Commissioner’s Office (ICO) and the Department of Health (DoH) subject to the provisions of the Data Protection Act.

Please find below some more information about Docmail and how we work with them to ensure that we protect our patients’ personal data at all times.

What is Docmail?

Docmail is provided by CFH Total Document Management Ltd a secure print and mailing company which provides print and mailing services for Local Government, GPs, Dentists, Medical Practices, Schools, Exam Boards and Banks etc. throughout the UK.

The system can be found online at www.docmail.co.uk and requires a secure user name and password for us to log on and upload our letters and address lists to create the printed output for despatch to Royal Mail. The system allows us to upload a letter template and mailing data for the patients we want to write to via a secure web portal.

Process

The data file provided to Docmail will only contain enough data to enable them to fulfil the contract. This means that it will include name and address details and, where appropriate, the date and time of an appointment as well as the name of the clinician you will be seeing or the name of a clinic you will be attending. We will of course exercise the same discretion in writing the letters as we would if we were printing and posting them at the surgery.

The letters will be delivered to your address by Royal Mail in the normal way. The letters will carry the Docmail logo and the return address on the reverse side. This address does not identify the letter as having come from a doctor’s surgery.

Docmail delete the personal data 28 days after the mailing.

If you have any questions or require further information about this please ask to speak to the Practice Manager.

Sharing Data

We will share data with health professionals by abiding by the Caldicott principles, for example, where adult or child safeguarding concerns are raised.

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