GPs, nurses and staff at Tillicoultry Medical Practice aim to provide the practice population with the best service possible working within the resources that are available to us.
To enable us to ensure that this objective is being achieved, we endeavour to work together with our patients to help solve any problems that may arise. We trust that we can resolve any issues you may have in a professional and confidential manner.
PRACTICE COMPLAINTS PROCEDURE
If you have a concern about the service you receive within our Practice we hope you will feel able to approach a member of staff to discuss this in an informal manner. They will be happy to speak to you with regard to any problem or concern you may have. If however you feel your complaint should become formal and needs further investigation, please put this in writing to Carol Christie, Practice Manager or Dr Brodie and we will respond within 20 working days, in which time we shall endeavour to work together to resolve the issue. We will offer you an appointment to discuss your problem or complaint but if this does not meet with your satisfaction you can meet with a GP of your choice to try to resolve the matter. If after our involvement has been concluded and you are still not satisfied, you may approach the local Health Board Complaints Officer.
We operate our practice complaints procedure as part of the NHS model for handling complaints.
The following guidance is in place to assist you at all times: